While it is likely that survey results will vary among departments or divisions, companies will usually get stronger return on their survey investment by focusing primarily on enterprise results. The most effective approach is to identify those issues that generally apply across the enterprise, develop a clear, practical, unified set of actions to address the issues, and deploy them broadly.

It is entirely possible for managers to build a strong, sustainable sense of trust across their teams by focusing on an ongoing basis on the three C’s of trust-building: Caring, Consistency, and Communication.